Frequently Asked Questions
Q: What happens after I make my purchase online?
A: You will receive a receipt for your purchase via email. You must pick up your tickets or passes in person at the festival Box Office during opening hours; Wednesday, Nov 9th 10-5:00 pm or Nov. 10th-13th during the festival.
Q: Where is the festival Box Office?
A: The Box Office is located inside the Fairhope Welcome Center at 20 North Section St., Fairhope AL 36532.
Q: What are the festival box office operating hours?
A: Official FFF Box Office hours are: Wednesday, November 9th 10 am to 5 pm, Thursday, Nov. 10th 9:00 am to 6 pm, Friday, Nov. 11th 9:00 to 6:00 pm; Saturday, Nov. 12th 10:00 am to 5:00 pm; and Sunday, Nov. 13th 10:00 to 1:00 pm.
Q: What if I have questions about festival passes & event tickets or an order I’ve placed through website?
A: Please direct ticket inquiries via email at . If necessary, Nela can be reached by phone at 251-517-5270. We will also assist you in person at Box Office during operating hours.
Q: When do online ticket sales end?
A: November 9th at 8 AM Central, we will stop all ticket and pass sales over the internet.
Q: How much do individual film tickets cost?
A: Individual film tickets will be sold for $15. But keep in mind that you will get a much better value by buying 4-Pack and 8-Pack Passes! Good for two individuals for four films or one individual for eight films. Same applies to 4-Pack Passes – value is better than individual tickets!
Q: Where can I buy individual tickets for films?
A: Individual limited tickets will be for sale at each film venue –prior to film screenings but are last to enter film venue and only if seats are still available after 4-packs or 8-pack buyers enter.
Q: Can a festival pass be used for entry to the events?
A: No, you must buy tickets for each event separately. Tickets are available for Thursday, Opening Night Party and the Saturday, Red Carpet Party.
Q: When should I show up to see a film?
A: We encourage you to be in line for your film at least 25 minutes before the published start time.
All-Access Pass holders (FFF sponsors) are allowed into venues 20 minutes before the start of each film.
8-Pack Pass holders will be allowed into the venues 15 minutes before the start of each film, then 4-Packs.
Same-Day Purchase Ticket holders will be allowed into venues 10 minutes before the start of each film.
Q: Are there any refunds for unused tickets or passes?
A: No, there will be no refunds or exchanges for any unused tickets or passes for the festival and events. We appreciate your support of the Fairhope Film Festival a 501(c)3.
Q: Does my festival pass or individual ticket guarantee me a seat for the film I want to see?
A: No. The passes and individual tickets can be used to see any film as long as there are seats available, but there is no reserved seating for anyone, and no ticket is specific to any one film. The best way to make sure you will get to see a particular film is to pick up your passes and tickets in advance at the Box Office, and show up early (25 minutes suggested) before the film start time.
Q: Can more than one person see a film with the same pass?
A: YES, at film goers requests, film passes may be used for 2 individual admissions at film screenings.
Q: Will there be Festival merchandise available for purchase during the festival?
A: Yes, there will be a Merchandise/Information Tent located on Section Street, near Clock Corner. There will be various items for 2015 and also 2014 items still available for purchase. General Festival information and bottled water for purchase will also be available. Hours: Thursday & Friday: 11 am – 8 pm; Saturday 10 am – 8 pm and Sunday: 11 am – 3 pm.
Q: What if I have other questions leading up to and during the festival?
A: Visit the ‘Questions During the Festival’ section on our Contact page for the appropriate contacts to answer your festival related questions. Thanks!